School Messenger Troubleshooting

• Related Articles

• School Messenger Agenda for Training New Users

  Note: This agenda was created as the content for training when Gloria and Russ used to do the training.  Terminology Target  - recipients Contacts - Staff and student data Associated Guardians - guardians and contacts  Nightly Updates Powerschool ...

• School Messenger - Selecting Recipients

  After student contacts were converted to the PS new contact system, changes needed to be made in School Messenger. These changes added additional options to choose when configuring your broadcast.  Also refer to Adding Recipients and Understanding ...

• Reviewing the Results of a Broadcast and Troubleshooting Delivery Issues

  It is inevitable that parents and/or other contacts will call now and then and report that they didn't receive an email or phone call that they should have. They know this because they know someone else in the school that received it.  Contact and ...

• School Messenger Broadcast Types Indicate Phone/Email to be Contacted

  Broadcast types determine which phone numbers and/or emails will be used for each broadcast. It is important that you do not change this information unless you are absolutely sure you know what you are doing.  We have the following broadcast types: ...

• School Messenger Common Tasks and Instructions

  Adding Recipients and Understanding the Counts  Managing Communicate Blocked Lists How to Change the Intro Message How to Record a Phone Message How to Build Lists and Troubleshooting Guide