School Messenger Email Delivery Result Definitions

School Messenger Email Delivery Result Definitions

Delivery Results

·        Blocked: The email address the system was trying to contact is on the Blocked Email list.

·        Bounced: We were completely unable to deliver the email to the recipient's email address due to some problem with the recipient's email service provider. This error was not due to a problem with the recipient's email address.

·        Delivered: We have received confirmation from the recipient’s email server that the email was successfully queued for delivery.

·        Duplicate: After sending an initial message, the system will flag an email address as duplicate if it is encountered again in the same notification Broadcast.

·        Invalid Address: We were unable to deliver an email to this recipient's email address because it is invalid.

·        No Email Selected: The recipient's email address was not associated with the Broadcast type. For example, if a recipient's email address was associated only with emergency Broadcasts and not general notifications, a general notification with an email message component and a list including  the recipient would result in  "No Email Selected".

·        No Email: The recipient doesn't have an email address.

·        Opened: The email was opened by the recipient.

·        Soft Bounced: Our attempts to deliver the email to this recipient have failed so far, but we're still trying. This can happen if, for example, the recipient's inbox is full or if there is some temporary problem with their email server.

·        Sent: The email has been sent to the recipient's email address, but we haven't received any more information from the recipient’s email server yet. Many emails with a status of sent may actually be successfully delivered but since we haven’t received confirmation from the recipient’s mail server, we categorize it as sent.  

·        Unsent: The email hasn't been sent to the recipient yet.

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