These are the possible results you will see in the Recipients Not Contacted report.
· Answered: The recipient answered the phone and listened to the message.
· Machine: The recipient's answering machine received the message.
· Busy: The recipient's phone was busy.
· No Answer: Nobody answered the phone.
· Disconnect: This is typically a number which has been disconnected.
· Unknown: Unknown most commonly results from the system encountering one of the following circumstances:
The system attempted to deliver a message to a full voice mail.
The number dialed was answered by an automated attendant message that was requesting some sort of interaction.
The call was answered by an answering machine with a greeting message which was longer than 45 seconds.
The recipient hung up before the message started playing.
The local phone company switch rejected the call.
The local phone company switch was unable to connect the call within 45 seconds.
The number is disconnected, but the local phone company doesn't return standard digital disconnect indicator codes.
· Inactive: This number has been identified as a non-working phone number.
· Consent Pending: The owner of this phone number has not provided consent to be called for "non-emergency" broadcast types. --We do not use this feature. gjo
· Consent Denied: The owner of this phone number has elected to not be called for "non-emergency" broadcast types.. --We do not use this feature. gjo
· Duplicate: The number of recipients with duplicate phone numbers, such as siblings in different grades. Unchecking the "Skip duplicate phone numbers" box when scheduling your broadcast will tell the system to not filter out the duplicate numbers. - Meaning two students have the same parent number...so it will call only one.
· Blocked: The number of
blocked phone numbers that were included in this broadcast. Blocked phone numbers are numbers that the system may not call because they have been blocked in the System tab.
· No Phone #: The number of recipients in your list who do not have phone numbers in the database.
· No Phone Selected: This individual did not have any data in the phone fields that were selected for inclusion in this broadcast. Use the Broadcast Type Manager to determine which phone numbers are selected for each type of notification Broadcast.
· Not Attempted: These numbers have not been called either because the system hasn't processed them yet, the broadcast's scheduled time ran out before they could be processed, or the broadcast was cancelled.